Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“Customer,” “you,” or “your”), and Lore (“Lore,” “we,” “us,” or “our”), governing your access to and use of the Lore platform, including the website at lore.surf, all related APIs, integrations, documentation, and services (collectively, the “Service”).

1. Definitions

“Authorized Users” means the individuals who are authorized by Customer to access and use the Service under Customer’s subscription, subject to the user limits of the applicable Plan.

“Customer Data” means any data, content, or information that Customer or its Authorized Users submit, upload, transmit, or otherwise make available through the Service, including data ingested from Connected Platforms.

“Connected Platforms” means third-party developer tools and services that Customer connects to the Service, including but not limited to GitHub, GitLab, Slack, Microsoft Teams, Jira, Linear, Confluence, Notion, Google Drive, Zoom, and Google Meet.

“Documentation” means the user guides, API documentation, and other technical materials made available by Lore describing the features and functionality of the Service.

“Knowledge Nuggets” means the structured knowledge artifacts (including decisions, rationale, risks, processes, and related metadata) generated by the Service through AI-powered extraction and processing of Customer Data.

“Plan” means the specific subscription tier selected by Customer (Starter, Growth, Pro, or Enterprise), each of which provides defined feature sets, usage limits, and service levels.

“Subscription Term” means the period during which Customer has an active, paid subscription to the Service, commencing on the subscription start date and continuing until termination in accordance with these Terms.

2. Access and Use of the Service

2.1 License Grant. Subject to Customer’s compliance with these Terms and payment of applicable fees, Lore grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term, solely for Customer’s internal business purposes and in accordance with the Documentation and the applicable Plan.

2.2 Restrictions. Customer shall not, and shall not permit any third party to:

• License, sublicense, sell, resell, transfer, assign, distribute, or otherwise make the Service available to any third party, except to Authorized Users
• Modify, adapt, or create derivative works based upon the Service
• Reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code, object code, algorithms, or underlying structure of the Service
• Copy, frame, or mirror any part of the Service other than for reasonable backup or archival purposes
• Access the Service for the purpose of building a competitive product or service, or for benchmarking purposes
• Use the Service to store or transmit any malicious code, viruses, or harmful content
• Interfere with or disrupt the integrity or performance of the Service or any third-party data contained therein
• Attempt to gain unauthorized access to the Service or its related systems, networks, or data
• Use the Service in violation of any applicable law, regulation, or third-party right
• Circumvent or disable any security, authentication, or usage-limiting features of the Service
• Exceed the API rate limits, user limits, repository limits, or other usage thresholds specified in the applicable Plan

2.3 Authorized User Management. Customer is responsible for managing its Authorized Users, including provisioning and deprovisioning accounts, assigning appropriate roles and permissions, and ensuring compliance with these Terms. Customer shall maintain the confidentiality of all authentication credentials and shall promptly notify Lore of any unauthorized access to Customer’s account.

3. Customer Data

3.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms shall be construed to transfer any ownership rights in Customer Data from Customer to Lore.

3.2 License to Customer Data. Customer hereby grants Lore a limited, non-exclusive, worldwide, royalty-free license to access, use, process, copy, transmit, store, and display Customer Data solely to the extent necessary to (a) provide the Service in accordance with these Terms, (b) prevent or address technical issues or service problems, and (c) comply with applicable law or respond to valid legal process. This license terminates upon deletion of Customer Data in accordance with these Terms or the applicable DPA.

3.3 AI Processing of Customer Data. Customer acknowledges and agrees that the Service uses artificial intelligence and machine learning technologies to process Customer Data for the purpose of extracting, classifying, and structuring organizational knowledge. Lore does not use Customer Data to train, improve, or fine-tune general-purpose AI models. AI processing is performed solely to deliver the Service to Customer.

3.4 Customer Responsibilities. Customer represents and warrants that:

• Customer has obtained all necessary rights, permissions, and consents required to submit Customer Data to the Service, including any consents required from individuals whose Personal Data may be contained in Customer Data
• Customer’s use of the Service complies with all applicable laws and regulations, including data protection laws
• Customer has implemented appropriate internal policies and notices to inform its employees and contractors about the processing of their data through the Service

3.5 Data Portability. Upon written request during the Subscription Term or within thirty (30) days following termination, Lore shall make Customer Data available for export in a structured, commonly used, and machine-readable format (JSON or CSV). After the thirty (30) day post-termination period, Lore shall delete Customer Data in accordance with its standard data retention practices.

4. Intellectual Property

4.1 Lore IP. Lore and its licensors own and retain all right, title, and interest in and to the Service, including all software, technology, algorithms, models, user interfaces, designs, trademarks, service marks, and Documentation (collectively, “Lore IP”). These Terms do not grant Customer any rights in or to Lore IP except for the limited access rights expressly set forth in Section 2.1.

4.2 Knowledge Nuggets. Knowledge Nuggets are derived from Customer Data and are part of Customer Data for purposes of ownership under Section 3.1. Customer retains all right, title, and interest in Knowledge Nuggets generated from its Customer Data.

4.3 Aggregated and Anonymized Data. Lore may generate aggregated and anonymized data derived from the use of the Service that does not identify Customer or any individual (“Aggregated Data”). Lore may use Aggregated Data for any lawful business purpose, including to improve the Service, compile statistical reports, and develop benchmarks. Aggregated Data is not Customer Data.

4.4 Feedback. If Customer or its Authorized Users provide suggestions, ideas, enhancement requests, or other feedback regarding the Service (“Feedback”), Customer hereby grants Lore a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive license to use, reproduce, modify, and incorporate such Feedback into the Service without obligation or compensation to Customer.

5. Fees and Payment

5.1 Subscription Fees. Customer shall pay the subscription fees applicable to the selected Plan as set forth on the Lore pricing page or in the applicable Order Form (“Fees”). All Fees are quoted in U.S. dollars unless otherwise specified.

5.2 Billing. Fees are billed monthly in advance on the anniversary of the subscription start date. Payment is processed through our third-party payment processor (Razorpay). Customer authorizes Lore to charge the payment method on file for all applicable Fees.

5.3 Taxes. All Fees are exclusive of applicable taxes, levies, duties, and similar governmental charges (“Taxes”). Customer is responsible for all Taxes, excluding taxes based on Lore’s net income. If Lore is required to collect or remit Taxes on Customer’s behalf, such Taxes will be invoiced to Customer and added to the applicable billing amount.

5.4 Late Payment. Any amount not paid when due shall accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less. Lore reserves the right to suspend access to the Service for any account with Fees outstanding for more than fifteen (15) days past the due date.

5.5 No Refunds. Except as expressly set forth in these Terms or required by applicable law, all Fees are non-refundable. No refunds or credits shall be issued for partial months of service, downgrade refunds, or unused features within a billing period.

6. Term and Termination

6.1 Term. These Terms commence on the date Customer first accesses the Service and continue until terminated in accordance with this Section 6.

6.2 Termination by Customer. Customer may terminate its subscription at any time through the account settings or by providing written notice to hello@lore.surf. Termination will take effect at the end of the current billing period. Customer will continue to have access to the Service until the end of the paid billing period.

6.3 Termination by Lore. Lore may terminate or suspend Customer’s access to the Service immediately upon written notice if:

• Customer materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice thereof
• Customer fails to pay any Fees when due and such failure continues for fifteen (15) days after written notice
• Customer becomes the subject of a petition in bankruptcy or any proceeding relating to insolvency, liquidation, or assignment for the benefit of creditors
• Customer’s use of the Service poses a security risk to the Service or any third party, or may subject Lore to liability

6.4 Effect of Termination. Upon termination:

• All rights and licenses granted to Customer under these Terms shall immediately terminate
• Customer shall immediately cease all use of the Service
• Lore shall make Customer Data available for export for thirty (30) days following the effective date of termination, as described in Section 3.5
• After the thirty (30) day export period, Lore shall delete Customer Data in accordance with its standard data retention practices and the applicable DPA
• Any outstanding Fees for the remainder of the then-current billing period shall remain due and payable

6.5 Survival. Sections 1 (Definitions), 3.1 (Ownership), 4 (Intellectual Property), 5.3 (Taxes), 5.5 (No Refunds), 6.4 (Effect of Termination), 7 (Confidentiality), 8 (Warranties and Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), and 13 (Dispute Resolution) shall survive any termination or expiration of these Terms.

7. Confidentiality

7.1 Definition. “Confidential Information” means any non-public information disclosed by either party (“Disclosing Party”) to the other party (“Receiving Party”) that is designated as confidential or that, given the nature of the information or the circumstances of disclosure, a reasonable person would understand to be confidential. Confidential Information includes, without limitation, business plans, financial information, technical data, product roadmaps, Customer Data, and the terms and pricing of these Terms.

7.2 Obligations. The Receiving Party shall: (a) use Confidential Information solely to exercise its rights and perform its obligations under these Terms; (b) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; and (c) not disclose Confidential Information to any third party except to its employees, contractors, and agents who need to know such information and who are bound by confidentiality obligations at least as protective as those in this Section.

7.3 Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully in the Receiving Party’s possession prior to disclosure; (c) is independently developed by the Receiving Party without use of Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

7.4 Compelled Disclosure. If the Receiving Party is compelled by law, regulation, or legal process to disclose Confidential Information, it shall provide the Disclosing Party with prompt written notice (to the extent legally permitted) so the Disclosing Party may seek a protective order or other appropriate remedy.

8. Warranties and Disclaimers

8.1 Mutual Warranties. Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; (b) these Terms constitute a valid and binding obligation; and (c) its performance of these Terms will not violate any applicable law, regulation, or agreement with a third party.

8.2 Lore Warranties. Lore warrants that: (a) the Service will perform materially in accordance with the Documentation during the Subscription Term; and (b) Lore will provide the Service in a professional and workmanlike manner consistent with generally accepted industry standards.

8.3 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN SECTIONS 8.1 AND 8.2, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. LORE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

8.4 AI Output Disclaimer. THE KNOWLEDGE NUGGETS AND OTHER AI-GENERATED OUTPUTS PROVIDED BY THE SERVICE ARE PRODUCED THROUGH AUTOMATED MACHINE LEARNING PROCESSES AND MAY CONTAIN INACCURACIES, ERRORS, OR OMISSIONS. LORE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUT. CUSTOMER IS SOLELY RESPONSIBLE FOR EVALUATING AND VALIDATING AI-GENERATED OUTPUTS BEFORE RELYING UPON THEM FOR ANY PURPOSE.

9. Limitation of Liability

9.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Aggregate Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF EACH PARTY UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER TO LORE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 Exceptions. The limitations in Sections 9.1 and 9.2 shall not apply to: (a) either party’s indemnification obligations under Section 10; (b) Customer’s payment obligations; (c) either party’s breach of confidentiality obligations under Section 7; or (d) liability arising from a party’s gross negligence or willful misconduct.

10. Indemnification

10.1 By Lore. Lore shall defend, indemnify, and hold harmless Customer and its officers, directors, employees, and agents from and against any third-party claim, action, or proceeding alleging that Customer’s authorized use of the Service infringes or misappropriates such third party’s intellectual property rights (“IP Claim”), and shall pay any damages finally awarded or settlement amounts approved by Lore. If the Service becomes, or in Lore’s reasonable opinion is likely to become, the subject of an IP Claim, Lore may, at its option: (a) procure the right for Customer to continue using the Service; (b) modify the Service to make it non-infringing without materially reducing functionality; or (c) terminate Customer’s subscription and refund any prepaid, unused Fees.

10.2 By Customer. Customer shall defend, indemnify, and hold harmless Lore and its officers, directors, employees, and agents from and against any third-party claim, action, or proceeding arising from: (a) Customer’s breach of Section 3.4 (Customer Responsibilities); (b) Customer Data or Customer’s use of the Service in violation of these Terms or applicable law; or (c) a dispute between Customer and any of its Authorized Users or employees regarding the processing of their data through the Service.

10.3 Procedure. The indemnified party shall: (a) promptly notify the indemnifying party in writing of the claim; (b) grant the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation at the indemnifying party’s expense. The indemnifying party shall not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party’s prior written consent.

11. Data Privacy and Security

11.1 Privacy Policy. Lore’s collection and use of Personal Data in connection with the Service is described in our Privacy Policy, which is incorporated by reference into these Terms.

11.2 Data Processing Agreement. To the extent that Lore processes Personal Data on behalf of Customer as a data processor, the parties shall enter into a Data Processing Agreement (“DPA”) that complies with applicable data protection laws. Enterprise Customers may request a DPA by contacting hello@lore.surf.

11.3 Security Measures. Lore shall implement and maintain appropriate technical and organizational security measures designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction, as described in the Privacy Policy and any applicable DPA.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Dispute Resolution

13.1 Informal Resolution. Before initiating any formal dispute resolution proceedings, the parties shall attempt in good faith to resolve any dispute arising out of or relating to these Terms through informal negotiation. The aggrieved party shall provide written notice describing the nature of the dispute and proposed resolution. The parties shall use reasonable efforts to resolve the dispute within thirty (30) days of such notice.

13.2 Arbitration. If the dispute is not resolved through informal negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator in Bengaluru, India, and shall be conducted in the English language. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

14. General Provisions

14.1 Entire Agreement. These Terms, together with the Privacy Policy, any applicable DPA, and any Order Forms executed by the parties, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

14.2 Amendments. Lore reserves the right to modify these Terms at any time. Material changes will be communicated to Customer via email or through the Service at least thirty (30) days before the effective date. Customer’s continued use of the Service after the effective date of the modified Terms constitutes acceptance of the changes. If Customer does not agree to the modified Terms, Customer may terminate its subscription in accordance with Section 6.2.

14.3 Assignment. Customer may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of Lore. Lore may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets. Any purported assignment in violation of this Section is void.

14.4 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

14.5 Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

14.6 Force Majeure. Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) where such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of governmental authorities, epidemics, pandemics, power failures, telecommunications failures, or failures of third-party service providers.

14.7 Independent Contractors. The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.

14.8 Third-Party Beneficiaries. These Terms do not confer any rights or remedies upon any person other than the parties and their respective successors and permitted assigns.

14.9 Notices. All notices required or permitted under these Terms shall be in writing and shall be sent to: (a) for notices to Lore, hello@lore.surf; and (b) for notices to Customer, the email address associated with Customer’s account. Notices shall be deemed effective upon confirmed receipt.

14.10 Export Compliance. Customer shall comply with all applicable export control and sanctions laws and regulations in connection with its use of the Service. Customer represents that it is not located in, or a resident or national of, any country subject to comprehensive U.S. or international sanctions.

15. Contact Information

For questions about these Terms of Service, please contact us at: